shopee how to return

Our customer service team will provide you with the address you need to send the return to. 3 Click Dispute but does not receive compensation.

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Please do not send your returns to the return address on the shipping label.

. Hi how can we help. To see your JT Express Drop Off Return Label tap View Instructions. Choose the items that you want to request a returnrefund.

Prior to applying for a refund request locate and tap on the specific order you want to request for a refund. After this given period any appeal to return the product will no longer be honored. File your return or refund via app.

Take a clear photo that clearly shows the damage wrong specs or fault of the product. How to ReturnRefund Your Shopee Order. Make sure to provide clear photos and evidence that could help in the investigation.

The 15-day return period starts from the date buyer receive the product. Provide your active email address and tap submit. Once the seller agrees to your request you will be refunded immediately.

Proceed on to the To Receive button and search for your order. Shopee will notify the seller that you have requested a refund or return of the product and within a maximum of three days will conclude with a response. Shopee Free Returns is only available when you ship your returns back with PosLaju or JT Express.

Dan isu ni disebabkan dua benda je. Make your enquiry through that email link. To do so select To Receive under My Purchases via the Me tab Select order select ReturnRefund select product s to return Select Reason.

Buyers from the Shopee marketplace will have a maximum of 5 days to initiate a product return request using the Shopee app. Hile buyers who transacted from Shopee Mall or overseas sellers will have 7 days to do so. For scenarios where Shopee refunds or approves buyers return there will be no NFR penalty if sellers click Dispute and receive compensation.

Bukan aku tak pernah buat ReturnRefund barang yang aku beli dari Shopee. Choose the product that you want to refund or return. The terms and conditions for buyers returning products on Shopee are as follows.

Go to Me select To Receive then tap the order that you want to return or refund. Select return refund as the proposed solution. Aku akan buat bila barang yang aku terima selalunya buku tu rosak dari segi fizikal.

It must also be in the original packaging. Parcel lost in transit Received an incomplete product eg. Shopee offers a 15-day return period for Shopee Mall products to ensure that you are completely satisfied with your purchase.

For accepted returns in order to resolve a buyers refundreturn request quickly sellers may choose not to wait for the returned item. Once your request for a return has been approved you will be required to return the items to the seller within the next 5 days. In order for us to be able to accept a return your item must be unused and in the same condition that you received it.

If the Return Refund amount shopee request is accepted you will receive both an in-app push notification and an email about the return instructions. Wait for Shopees email and in-app notification once the return request is accepted for Non-Mall orders tap Shipping Option Drop Off. Once a buyer submits a ReturnRefund request Shopee will either refund the Buyer directly without return or accept the items for return.

Provide the necessary details and documents and then tap on Submit. However if the seller makes a counter-offer youll have 2 days to. Did not receive the order eg.

You can raise a returnrefund request for your order within the Shopee App if your order is still under the Shopee Guarantee period and you have not clicked the Order Received button. Sellers wont need to approvereject the request. Shopee Product Return Process.

Read up on FAQs about your account orders and more on the Shopee Help Centre. Select Return or Refund reason. 1 OVERVIEW OF RETURNREFUND MANAGEMENT PROCESS.

When requesting a return or refund for a Shopee Mall transaction select Shipping Option Dispose of Confirm. Buyers can return products for the following reasons. Then click the Return.

Until the seller responds to your return request. If the buyer conﬁrms they have received the product or the Shopee Guarantee period expires Shopee will transfer the funds to the seller. Missing parts of product missing products from order.

Having said that buyers will have to take note of the duration of delivery stated on the e-commerce platform. Pengalaman Return Refund barang Shopee. Shopee Mall products during the Return Refund you will receive both an in-app push notification and an email about the return instructions.

Complete the form and state the reason youd like a refund for enquiry click the Return Refunds option 6. NFR will apply if sellers. Seller tak pack barang dengan secure.

For counterfeit cases Shopee will review the case and get back to you on the resolutions. If the seller does nothing the refund will be made automatically. Select the product s for returnrefund and fill in the required details.

Have questions about buying or selling on Shopee. Alternatively you may also wish to refer to the following articles for more information with Shopee. Shopee Mall sellers can be identified from this or on the product page or sellers profile.

For you to refund from Shopee you can follow the steps below. 1 Fail to click Dispute on time OR. Your order can be in several states.

Discuss with the seller your returnrefund request. Tap on the order that you want to apply for a refundreturn request. Browse on your Shopee app and look for the Me tab and tap it.

Shopee Free Returns allows users to ship their items back to the seller with zero shipping fees. Here are the. For Shopee Mall products excluded under the 15 day return period please read this article.

Once Shopee approves your appeal the cash will be credited to your account. If the buyer submits a Return Refund request before the Shopee Guarantee period expires and the request is accepted funds are returned to the buyer. 2 Click Dispute but does not provide valid evidence OR.

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